User Guide
Shipping and handling charges
Free shipping on purchases over 8,800 yen (tax included).
Otherwise, the following shipping charges will apply:
▼ Courier service (Yamato Transport) : Nationwide flat rate of 880 yen (tax included) (Okinawa: 1,320 yen)
All products OK/All payment methods OK/Date and time specification OK/
▼ Letter Pack Light : 370 yen nationwide (tax included)
Only compatible products are OK/Cash on delivery is not available/Date and time cannot be specified
▼ Letter Pack Plus : 520 yen nationwide (tax included)
Only compatible products are OK/Cash on delivery is not available/Date and time cannot be specified
▼In-store pickup : Free shipping and handling. You can pick up your items immediately at a time that suits you.
You will not be tied to a specific delivery address until your package is delivered, and there will be no shipping or handling fees.
*Please visit us within 7 days of placing your order.
*You must specify the date and time of receipt (please choose a time slot between 12:00 and 17:00).
*Store pickup address: 6-5 Minami 2-jo Nishi 1-chome, Chuo-ku, Sapporo, Hokkaido
▼ Overseas shipping *EMS (Express Mail Service)
All orders will be shipped via EMS.
- For international orders, shipping and handling costs will be 5,500 yen.
·Non-returnable
・Shipping costs are normally 5,500 yen, but additional shipping fees may apply depending on the weight of the items ordered.
Payment
Credit card (VISA / MASTER / JCB / AMEX / Shop Pay / Apple Pay / Google Pay)
Charge amount → [Product price] + [Shipping fee]
After the product is shipped, we will process the invoice.
*If authorization (credit) is rejected, we will contact you separately.
PayPal
Charge amount → [Product price] + [Shipping fee]
After confirming your order in the cart, you will be redirected to the payment screen.
Bank transfer <br>Amount charged → [Product price] + [Shipping fee]
・Please wait until we have confirmed stock availability and notified you of the transfer details before making payment.
Please transfer the amount to the following account within 7 days of placing your order.
[PayPay Bank (0033) Head Office Sales Department (001) Regular Account: 3658900 Account Name: Captain Tom]
-Transfer fees will be borne by the customer.
・We will ship within 2 business days after confirming your payment.
If payment is not received within 14 days, your order will be automatically cancelled.
Cash on delivery <br>Amount charged → [Product price] + [Shipping fee] + [COD fee 550 yen (tax included)]
・Please pay the delivery person in cash.
* Due to system specifications, the handling fee will not be displayed on the cart screen, but please note that the handling fee will be added to the total amount charged at the time of payment.
* If you select cash on delivery with Letter Pack Light or Letter Pack Plus, the item will be shipped by courier and additional shipping charges will apply.
Delivery time
Orders paid by [Credit card], [PayPal], [Apple Pay/Google Pay], or [Cash on delivery] will be shipped on the same day or within 2 business days.
All other orders will be shipped within 2 business days of payment.
▼Letter Pack Plus: Delivered within 1-3 days from shipping. *Delivery may be delayed due to weather or traffic conditions.
Returns and Exchanges
・Exchanges are only accepted once within 3 days of receiving the product. Please contact us and confirm the size or product availability before shipping the product. After that, we will not be able to accept any exchanges, so please check as soon as possible after the product arrives.
If you wish to return an item, please contact us within 3 days of receipt.
Please be sure to contact us. Our staff will contact you with details. At that time, we will ask you the reason for the return, so thank you for your cooperation.
・A return fee will be charged for returns.
The restocking fee is 1,000 yen if the product price is 10,000 yen or less, and 10% of the product price if the product price is 10,000 yen or more.
Shipping fees, bank transfer fees, and cash on delivery fees are not eligible for refund. The refund amount will be the "item price" minus the "return fee."
Example 1) If the total is less than 10,000 yen and you choose cash on delivery, the total will be 5,000 (purchase price) + 500 (consumption tax) + 1,200 (shipping and cash on delivery fees) = 6,700 (total amount)
Refund: 5,000 (item price) - 1,000 (restocking fee) = 4,000 (net amount) + 400 (sales tax) = 4,400 (refund amount)
Example 2) When paying by credit card for an amount over 10,000 yen
At the time of purchase: 35,000 (purchase price) + 3,500 (sales tax) + 0 (free shipping) = 38,500 (total amount)
At the time of refund... 35,000 (item price) - 3,500 (restocking fee 10%) = 31,500 (net amount) + 3,150 (sales tax) = 34,650 (refund amount)
・This does not apply in the case of incorrect shipping on our part or in the case of defective products.
・We accept cancellations before the product is shipped.
If you need to change or cancel your order, or change your payment method, please contact us immediately.
We cannot accept any changes or cancellations after the order has been shipped, so please contact us as soon as possible.
Recommended environment
To use our online store, we recommend that you use a modern web browser.
If you are not using the latest version of your browser, you may be unable to access pages due to warnings such as "Your connection is not private" or pages may not display correctly.
For your own security and to ensure a comfortable experience, we ask that you access the site using the latest version of your web browser.
Our online store is compatible with the two most recent versions in the following environments:
To customers who have not received emails from our store
We sometimes receive contacts from customers who use mobile email addresses (docomo/au/softbank carrier email addresses) or free email addresses such as hotmail, Yahoo Mail, and Gmail, stating that emails from our store are not being delivered properly.
Key points of the old system
Due to the system change, the point allocation system will be discontinued and any points you have will expire. However, we will send you coupon codes (which are equivalent to points) that can be used under the new system.
INTERNATIONAL SHIPPING
All orders will be sent by EMS. - shipping and handling fee 5,500 yen for all international orders.
・Non-returnable
・We usually charge 5,500 yen for shipping, but depending on the weight of the items in your order, we may charge an additional shipping fee.
captain tom
〒060-0062
1-6-5 Minami 2-jo Nishi, Chuo-ku, Sapporo
TEL 011-251-2534
Toll-free number for orders 012-012-2534
Business hours 11:00-20:00
Closed on Wednesdays