・Exchanges can only be made once within 3 days of receiving the product. Please be sure to contact our store. Please confirm the size you wish to change or the availability of the product before shipping the product. We will not be able to accept any exchanges after that time, so please check the item as soon as possible after it arrives.

・If you wish to return the item, please contact us within 3 days after receiving the item.
Please be sure to contact our store. A representative will contact you regarding details. At that time, we will ask you about the reason for the refund due to the return. Thank you for your understanding.

-A restocking fee will be charged for returns.
The restocking fee will be 1,000 yen if the product price is less than 10,000 yen, and 10% of the product price if it is more than 10,000 yen.
Shipping fees, transfer fees, and cash-on-delivery fees are not eligible for refund. The refund amount will be the product price minus the restocking fee.

Example 1) For cash on delivery for less than 10,000 yen At the time of purchase... 5,000 (purchase price) + 500 (consumption tax) + 1,200 (shipping/cash on delivery fee) = 6,700 (total amount)
When making a refund... 5,000 (price of applicable product) - 1,000 (restocking fee) = 4,000 (deduction amount) + 400 (consumption tax) = 4,400 (refund amount)

Example 2) When paying by card for 10,000 yen or more
At the time of purchase... 35,000 (purchase price) + 3,500 (consumption tax) + 0 (free shipping) = 38,500 (total amount)
When refunding... 35,000 (price of applicable product) - 3,500 (10% restocking fee) = 31,500 (deduction amount) + 3,150 (consumption tax) = 34,650 (refund amount)

- This does not apply in the case of a shipping mistake on our part or in the case of defective products.

・We accept cancellations before the product is shipped.
If you wish to change the contents of your order, cancel your order, or change your payment method, please contact us immediately.
We cannot accept changes or cancellations after shipping, so please contact us as soon as possible.

About recommended environment

To use our online store, please use the latest web browser.
If you are not using the latest version of the browser, you may not be able to access the page due to a warning such as "This connection is not private," or the page may not display correctly.

In order to ensure your security and the most comfortable experience, please access using the latest version of your web browser.

Our online store supports the two newest versions in the following environments.

For customers who do not receive emails from our store

Customers using mobile email addresses (docomo/au/softbank carrier email) or customers using free email such as hotmail, Yahoo Mail, Gmail, etc. have informed us that emails from our store are not being delivered properly. We may contact you.

Click here for details

About the points of the old system

Due to the system change, the point award system will be discontinued and the points held will once expire, but we will send you coupon codes (including equivalent points) that can be used in the new system.

Click here for details

INTERNATIONAL SHIPPING

All orders will be sent by EMS. - shipping and handling fee 5,500 yen for all international orders.

・Non-returnable
・We usually charge 5,500 yen for shipping, but depending on the weight of the items in your order, we may charge an additional shipping fee.