Free shipping on orders over 8,800 yen (tax included)

• Delivery by Yamato Transport : Nationwide flat rate of 880 yen (tax included) / Okinawa 1,320 yen (tax included)
  *Hand delivery/specified date and time/holding at office available
• Letter Pack Light : Nationwide flat rate of 430 yen (tax included)
  *Delivery by post or delivery to a post office is possible (date and time cannot be specified).
• Letter Pack Plus : Nationwide flat rate of 600 yen (tax included)
  *Delivery by hand in person or delivery to a post office is possible (date and time cannot be specified).
• In-store pickup : Free shipping and handling (please come to the store within 7 days of placing your order)

All orders will be shipped via EMS (Express Mail Service) .

• Overseas shipping: 5,500 yen flat rate
• Depending on the weight and size, additional shipping charges may apply (we will contact you before shipping)
• Returns and exchanges are not permitted

English
All international orders are shipped via EMS .
Shipping & handling fee: 5,500 yen per order.
Additional fee may apply based on weight/size.
Non-returnable / Non-exchangeable .

• Credit cards : VISA / MASTER / JCB / AMEX / Shop Pay / Apple Pay / Google Pay
  Charge: [Product price] + [Shipping fee] / Payment processed after product is shipped
• PayPal : After confirming your order, you will be taken to the payment screen.
• Bank transfer : We will inform you of the bank details after confirming stock availability. Please make the transfer within 7 days of placing your order. *Bank transfer fees are the customer's responsibility.
• Cash on delivery : Handling fee 550 yen (tax included) / cash payment to delivery person
  

  * Please note that if you select Letter Pack, cash on delivery will not be displayed.
  If you wish to pay by cash on delivery, please select "Takkyubin (Yamato Transport)" as the shipping method.

*Some payment methods, such as bank transfer and cash on delivery , can be selected after entering a shipping address within Japan .

You can specify a date and time only if the delivery method is "Courier Service (Yamato Transport)".

• [Desired delivery date]: You can specify a date between 4 and 12 days after the order date.
• [Delivery time slot desired]:
  • Morning (8:00-12:00)
  • 2:00 PM to 4:00 PM
  • 4:00 PM to 6:00 PM
  • 6:00 PM to 8:00 PM
  • 7pm to 9pm
• You cannot specify a delivery date and time for Letter Pack Light/Letter Pack Plus.
• We may not be able to accommodate your request depending on traffic, weather, and local conditions.

If no specification is given, we will ship and deliver as soon as possible.

• Yamato branch office pick-up :
  If you use Yamato Transport Courier Service, you can have your package held at a Yamato Transport office.
  If you wish to do so, please enter the name of the business (official name) in the request to shop field when placing your order.
• Post office pick-up (Letter Pack) :
  Orders made using Letter Pack Light/Plus can be delivered to a post office .
  If you wish to do so, please write the name of the post office (I would like to have my item held at XX Post Office) in the request to the shop section when placing your order.
• Drop-off/delivery box :
  If you would like your package to be left at your door or delivered to a parcel box, please indicate this in the shop's request field .
  However, whether or not delivery will be left at the door is at the discretion of the delivery person , so we cannot guarantee this.
• Please note that we may not be able to accept your request depending on the product contents and circumstances.

Shipping Estimate

• Credit card, PayPal, Apple/Google Pay, cash on delivery: Ships within 2 business days or the same day
• Bank transfer: Shipped within 2 business days after payment confirmation

Estimated delivery time : 1-3 days (varies depending on region, weather, and traffic conditions)

• In-store pickup :
  Please come to the store within 7 days of placing your order. If the deadline is exceeded, your order may be canceled.
• Long-term absence/incomplete address :
  If you are unable to receive the item due to an extended absence or an incorrect address, the item will be returned to our store.
  If you need to reship the item after returning it, you will be responsible for paying the round-trip shipping costs .
• Redelivery :
  If you receive a missed delivery notice, please request redelivery as soon as possible .
• If there are multiple instances of refusal to accept delivery or returns due to storage expiration , we may refuse to allow you to use our services in the future.

We appreciate your cooperation to ensure smooth receipt.

• Please contact us within 3 days of receiving the product.
• Exchanges are only accepted once (after stock confirmation)
• Return fee: Item price under 10,000 yen = 1,000 yen / Item price over 10,000 yen = 10% (Shipping and other fees are not refundable)
• We will cover the cost of defective products and incorrect deliveries. Cancellations are possible before shipping (not possible after shipping).

• If you require a receipt, please indicate this in the "Request to Shop" field when placing your order.
• If you have any addressee or special notes, please include them as well.
• Receipts may be issued in PDF format after the product has been shipped.
• In the case of cash on delivery, the receipt issued by the delivery company will be the official receipt (we do not issue receipts).

*If you use an electronic payment service (credit card, PayPal, etc.), please also use the relevant statements and usage history.

Please use the latest browser (the latest two versions of each browser are supported).

• Google Chrome
• Mozilla Firefox
• Safari (Mac/iOS)
• Microsoft Edge
• Opera
• Android version Chrome

If you use a carrier email service (docomo/au/softbank) or free email service (Hotmail/Yahoo/Gmail), your email may be classified as spam.
Please check your "domain-specific reception" settings and spam folder.

Contact us

English <br>As officially announced by Japan Post, due to changes in the US customs system, from August 29, 2025 , the acceptance of mail containing merchandise for sale and gifts between individuals worth more than US$100 will be temporarily suspended.

Due to this, we will be suspending shipping to the US for the time being .
We are deeply sorry to have to inform our US customers in this way, as we have been using their services for many years.

As soon as we have a plan for reopening, we will announce it on this page and on social media.
We apologize for any inconvenience this may cause and appreciate your understanding.

Source: Japan Post "Temporary suspension of mail delivery to the United States" (announced August 25, 2025)

English
As of August 29, 2025, Japan Post has suspended acceptance of international mail to the United States that includes commercial goods or personal gifts valued over USD 100 , due to US customs regulation changes.

Accordingly, we have temporarily suspended shipping to US addresses until further notice.
We sincerely apologize to our US customers, and deeply regret the inconvenience caused by this situation.

We will resume shipments as soon as conditions allow, and updates will be provided via this page or our social media.

Source: Japan Post – Suspension of Mail to the US (Aug 25, 2025)

English <br>Yes, we ship to many countries and regions. We usually ship using EMS (with tracking number), but this may not be available in some countries and regions.

English
Yes, we ship to most countries. EMS with tracking is used in general, but service may be unavailable in some regions.

English <br>Shipments to U.S. military bases in Japan (APO/FPO/DPO) will be treated as international mail .

• The recipient's name and address must be in English (e.g., Sgt. John Doe)
• Example of destination address:
  Unit 12345 Box 6789
  APO AP 96301-2345
  UNITED STATES
• Please write "UNITED STATES" as the destination country (do not select "Japan")
• International shipping will be handled by airmail etc.
• Customs declaration form (CN22/CN23) must be attached
• Dangerous goods, batteries, alcohol, etc. cannot be sent.
• Some options (registered mail, cash on delivery, etc.) are not available.

⚠️ If you accidentally select "Japan" as your "Country" in the shopping cart, "Takkyubin (Domestic Delivery)" will be displayed as the shipping method.
The correct answer is "United States."
Even if the actual base location is within Japan, shipping will be handled as international mail (EMS) .

For details, please check with your local post office.

Source: Japan Post official website "About sending to APO/FPO addresses"

English
Yes, we can ship to APO/FPO/DPO addresses located within Japan.
These are handled as international mail (not domestic).

Please note:

• Address must be in English format
• Example:
  Unit 12345 Box 6789
  APO AP 96301-2345
  UNITED STATES
• Country must be set to "UNITED STATES" — not "Japan"
• Shipped via international airmail (eg, EMS)
• Customs declaration (CN22 or CN23) is required
• Some items (eg batteries, alcohol) cannot be shipped
• Some options (eg COD, insurance) may be unavailable

⚠️ If "Japan" is selected as the country in the checkout page, domestic shipping options like Yamato may appear incorrectly.
To ensure proper EMS international shipping, please choose "United States" as the country.

English <br>The basic shipping fee is 5,500 yen . Additional fees may apply depending on the weight and size.

English
The standard fee is 5,500 yen . Additional fees may apply for heavy/oversized packages.

English <br>It usually takes 5-10 business days for your order to arrive. We will inform you of the tracking number once it has been shipped.

English
Usually 5–10 business days, depending on your location. Tracking number provided after shipping.

English <br>Depending on the country, customs duties, consumption tax and fees may apply. These are the responsibility of the customer.

English
Some countries may charge customs duties, VAT, or handling fees. These are the customer's responsibility.

English <br>We regret that we cannot accept returns or exchanges for products shipped overseas.

English
We're sorry, but international orders cannot be returned or exchanged.

English <br>Please make sure that your address, phone number, etc. are correct. If the package does not arrive due to an incorrect address or refusal by customs, shipping fees will not be refunded.

English
Please make sure your shipping address and contact details are correct. If a delivery fails due to incorrect info or refusal of duties, shipping fees cannot be refunded.