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User Guide
About shipping and shipping charges
Free shipping for purchases over 8,800 yen (tax included).
Otherwise, the following shipping charges will apply.
▼ Courier delivery (Yamato Transport) : 880 yen (tax included) nationwide (Okinawa: 1320 yen)
All products OK/All payment methods OK/Date and time specification OK/
▼ Letter Pack Light : 370 yen nationwide (tax included)
Only compatible products OK/Cash on delivery not available/Date and time cannot be specified
▼ Letter Pack Plus : 520 yen nationwide (tax included)
Only compatible products OK/Cash on delivery not available/Date and time cannot be specified
▼In-store pick-up : Free shipping and handling charges You can pick up your items immediately at a time that suits your convenience.
You are not restricted to the designated delivery destination until the package is delivered. There are also no shipping or handling charges.
*Please visit our store within 7 days of placing your order.
*It is mandatory to specify the date and time of pick-up (please select between 12:00 and 17:00).
*Store delivery address: Minami 2-jo Nishi 1-6-5, Chuo-ku, Sapporo, Hokkaido
▼ Overseas delivery *EMS (International Express Mail)
All orders will be shipped by EMS.
- For orders from overseas, shipping and handling charges will be 5,500 yen.
·Non-returnable
・Shipping fee is normally 5,500 yen, but depending on the weight of the item you ordered, additional shipping fees may be charged.
About payment
Credit card (VISA / MASTER / JCB / AMEX / Shop Pay / Apple Pay / Google Pay)
Billed amount → [Product price] + [Shipping fee]
・After shipping the product, we will process the bill.
*If authorization (credit) is rejected, we will contact you separately.
PayPal 
Billed amount → [Product price] + [Shipping fee]
・After confirming your order in the cart, you will be redirected to the payment screen.
Bank transfer
Billed amount → [Product price] + [Shipping fee]
・We will contact you to confirm inventory and send the payment, so please wait until then to make your payment.
・Please transfer the amount to the following account within 7 days of placing your order.
[PayPay Bank (0033) Head Office Sales Department (001) Ordinary Account: 3658900 Account Name: Captain Tom]
・Transfer fees will be borne by the customer.
-We will ship within 2 business days after payment is confirmed.
・If payment is not confirmed within 14 days, the reservation will be automatically cancelled.
cash on delivery
Billed amount → [Product price] + [Shipping] + [Cash on delivery fee 550 yen (tax included)]
・Please pay in cash to the delivery person.
*Due to the specifications of the system, the handling fee will not be displayed on the cart screen, but please note that the fee will be added to the amount you will be charged at the time of payment.
* If you select cash on delivery for Letter Pack Light or Letter Pack Plus, the item will be shipped by courier and additional shipping charges will be incurred.
About delivery days
[Credit card] [PayPal] [Apple Pay/Google Pay] [Cash on delivery] orders will be shipped within 2 business days.
All other orders will be shipped within 2 business days of payment.
▼Letter Pack Plus: Delivered within 1-3 days from shipment *Delays may occur due to weather or traffic conditions.
About returns and exchanges
・Exchanges can only be made once within 3 days of receiving the product. Please be sure to contact our store. Please confirm the size you wish to change or the availability of the product before shipping the product. We will not be able to accept any exchanges after that time, so please check the item as soon as possible after it arrives.
・If you wish to return the item, please contact us within 3 days after receiving the item.
Please be sure to contact our store. A representative will contact you regarding details. At that time, we will ask you about the reason for the refund due to the return. Thank you for your understanding.
-A restocking fee will be charged for returns.
The restocking fee will be 1,000 yen if the product price is less than 10,000 yen, and 10% of the product price if it is more than 10,000 yen.
Shipping fees, transfer fees, and cash-on-delivery fees are not eligible for refund. The refund amount will be the product price minus the restocking fee.
Example 1) For cash on delivery for less than 10,000 yen At the time of purchase... 5,000 (purchase price) + 500 (consumption tax) + 1,200 (shipping/cash on delivery fee) = 6,700 (total amount)
When making a refund... 5,000 (price of applicable product) - 1,000 (restocking fee) = 4,000 (deduction amount) + 400 (consumption tax) = 4,400 (refund amount)
Example 2) When paying by card for 10,000 yen or more
At the time of purchase... 35,000 (purchase price) + 3,500 (consumption tax) + 0 (free shipping) = 38,500 (total amount)
When refunding... 35,000 (price of applicable product) - 3,500 (10% restocking fee) = 31,500 (deduction amount) + 3,150 (consumption tax) = 34,650 (refund amount)
- This does not apply in the case of a shipping mistake on our part or in the case of defective products.
・We accept cancellations before the product is shipped.
If you wish to change the contents of your order, cancel your order, or change your payment method, please contact us immediately.
We cannot accept changes or cancellations after shipping, so please contact us as soon as possible.
About recommended environment
To use our online store, please use the latest web browser.
If you are not using the latest version of the browser, you may not be able to access the page due to a warning such as "This connection is not private," or the page may not display correctly.
In order to ensure your security and the most comfortable experience, please access using the latest version of your web browser.
Our online store supports the two newest versions in the following environments.
For customers who do not receive emails from our store
Customers using mobile email addresses (docomo/au/softbank carrier email) or customers using free email such as hotmail, Yahoo Mail, Gmail, etc. have informed us that emails from our store are not being delivered properly. We may contact you.
About the points of the old system
Due to the system change, the point award system will be discontinued and the points held will once expire, but we will send you coupon codes (including equivalent points) that can be used in the new system.
INTERNATIONAL SHIPPING
All orders will be sent by EMS. - shipping and handling fee 5,500 yen for all international orders.
・Non-returnable
・We usually charge 5,500 yen for shipping, but depending on the weight of the items in your order, we may charge an additional shipping fee.
captain tom
〒060-0062
1-6-5 Minami 2-jo Nishi, Chuo-ku, Sapporo
TEL 011-251-2534
Toll-free number for orders 012-012-2534
Business hours 11:00-20:00
Closed on Wednesdays